General Sentiment:
Peterman Brothers receives overwhelmingly positive reviews for their prompt, professional, and friendly service across various locations in the Midwest. Customers frequently commend their technicians for their expertise, clear communication, and respectful behavior.
Key Strengths:
- Professionalism and Expertise: Technicians are often described as knowledgeable, thorough, and capable of explaining issues and solutions clearly.
- Customer Service: Many customers appreciate the respectful and courteous demeanor of the technicians. The company is noted for treating customers with respect and answering all questions.
- Efficiency and Promptness: Numerous reviews highlight the quick response time and efficient service, including same-day appointments and next-day installations.
- Cleanliness and Respect for Property: Technicians are frequently praised for cleaning up after their work and being mindful of customers' homes.
- Transparent Communication: The company is lauded for providing clear explanations, multiple options for solutions, and honest assessments without pressuring customers into unnecessary services.
Areas for Improvement:
- Scheduling and Availability: Although praised for prompt service, there were minor complaints about delays or difficulty in scheduling.
- Follow-Up Appointments: Some issues required follow-up visits to be fully resolved, indicating a potential area for improved diagnostic accuracy.
- Communication Consistency: While communication was generally good, a few customers felt they needed more detailed updates.
- Follow-Up Appointments: Some issues required follow-up visits to be fully resolved, indicating a potential area for improved diagnostic accuracy.
- Larger Projects: For larger projects, there were mentions of needing better communication regarding progress and timelines.
Beverly E.
Indianapolis, IN
I have been a customer for several years now. I have the service package. They come twice a year for heating and cooling and once each year for plumbing. The technicians are polite, professional, and knowledgeable. They are considerate of my home.
James Eliza MbazimaGreenwood, IN
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Rick G.
Indianapolis, IN
Sometimes, when you're making a major purchase/repair, it's almost like throwing a dart at a dartboard and hoping it hits the right place :)
We checked several places, and all the prices on new furnaces were pretty similar. Some a few bucks more, some a few less, but all right in the ballpark.
We chose Peterman based on the salesperson who visited our house to give us the price. He was friendly and professional, and never made us feel pressured to buy. He simply laid out our options/prices, and basically said "If you need, us, call us". We appreciated that he didn't pressure us to make an on the spot decision for something that would cost several thousand dollars.
Installation day--our installers, Justin and Daniel arrived on time and got right to work. We have an older house, and they ran into a couple of snags, but handled it like true pros. They were friendly yet professional, and kept us appraised of their progress throughout the day.
Once the furnace was installed, tested, and up and running, the did an excellent job of cleaning up and left our house in great shape.
We couldn't be happier with the service from Peterman. We made the right choice.
Emma MartinGreenwood, IN
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Mark B.
Indianapolis, IN
I was extremely pleased with the technician *******************************. ****************** was on time and very thorough and answered all of my questions in a professional and easy to understand language. ****************** made sure that I understood what he was doing and why. He also made a number of excellent suggestion including the advantage of get a whole house surge protector and the accompanying $7500 warranty protection for a very reasonable price. I was also very impressed with the home office staff who kept me abreast of the technician arrival time. Both ***** and her coworker were both extremely polite and knowledgeable of the inspection process and went to great effort to keep me informed of the scheduling and inspection process. I plan to continue the monthly Peterman protection plan for again a reasonable price.
Damian Murphy
Greenwood, IN
Installed a new HVAC system Peterman Brothers did a fantastic Job all in one day. Very Hard working bunch of guys. A++ Service
Jack K.
Indianapolis, IN
We bought new furnace and air conditioner three years ago. I have been pleased with Peterman services and products. Everyone of their people professional and knowledgeable. I had to use their plumbing service for a new lift pump also and very happy with that service as well. Thank You Peterman Brothers!
Rose Marie
Fort Wayne, IN
Bradley is amazing. He kept us very informed through the whole process. Gave us several options to choose from and offered suggestions on which might work the best. Explained benefits if the rewards program. Can’t wait to see Peterman back for inspections to help keep our systems running smoothly!!!
Michael A. Lee
Greenwood, IN
Our Peterman tech, Michael Ashburn is a very patient and upfront kinda guy! He was as nice as a guy could be and he just really came in and assessed our situation and presented multiple options as to how to clear our drain and even how to keep it clear. This made us very happy. He's got a real heart for people too. Thanks Mike!
Tiffany Nora Rae Skeeters
Greenwood, IN
They replaced my water heater. Quick, reliable, amazing group! Highly recommend!
Ken Lutes
Greenwood, IN
greatest hvac service I have had. Tyler was one of the best technicians i have worked with. kind, knowlegeable and friendly. I was educated on my issue and options as well as all the services i could utlize relevant to me and my family. If there whole crew is even half as awesome Tyler is, i don't think you would be able to find better service anywhere. for any hvac needs you may have.
Tia T.
Indianapolis, IN
I woke up a few days again to a gurgling sound in my toilet as I was taking a shower. I didn't think much of it, thought it was a clogged drain from hair, I have long curly hair.
Come to find out my sewer is clogged. I called on Sunday. My mom swears by this company. Someone could have come out but I waited until Monday morning. The gentleman were very nice. Educated me along the way and made sure I understood what was happening and why they were doing what they were doing. I've got roots in the line and old clay pipes going out to the sewer line.
I was offered a great deal with good financing. They will be starting work within 48 hours.
Thank god for Petermans. It feels good to have a company you can trust that's honest and explains how things work. Best of all, they do it all: Air conditioning, plumbing, electric, HVAC, water heater.
This could have been a bad day but I feel relieved.
Leisa Hills
Greenwood, IN
Techs are always polite.
Daniel C.
Carmel, IN
Excellent service from the moment I called to inquire about an estimate, very different than other companies. Joshua Purcell was very professional and friendly. He took the time to explain things to me with the plumbing. He was very honest with his suggestions on how to address certain items. Other companies where wanting to change other items that we're working just fine or tried to upsell me on stuff I did not need. After talking to Josh and looking at the items other companies looked at, he gave me a much better solution along with an in depth explanation. Overall they were the most professional company and the only one that left me with a good feeling. I will be going with Peterman brothers for new water lines in our new kitchen/bathroom & our heating and cooling needs.
Kim Kelley
Greenwood, IN
Very satisfied with our service from Peterman Brothers. Steve was our plumber -- very professional and thorough!! Excellent job! Thank you!
Melinda Kile
Greenwood, IN
I had a new HVAC system installed in a matter of hours, the workers were knowledgeable and friendly. I recommend using the Peterman family!
Michelle W.
Indianapolis, IN
Our air conditioning went out yesterday and the house was miserable. Yesterday morning, I called a few companies, and they were the only one that were able to come out the same day. I knew that we were getting ready to enter a period of a major heat wave, and we needed to know what was going on ASAP.
We were told that they would be there at some point that day, and would call us before the technician came. We got a call about 45 min before that he was on the way.
Patrick was awesome. He find the problem right away and gave us a couple of options on how to fix the problem. He was professional, courteous, and the best part, our house is cool again! We definitely recommend.
Nancy Holloway
Greenwood, IN
I am a 20+ year customer of Fairfield Heating and Cooling. I am judging this new service with PB based on what I am used to with FHC. T was my first tech yesterday and he was very thoughtful, thorough, and professional, definitely meeting my expectations. I hope he returns. ⭐️ ⭐️⭐️⭐️⭐️
Private P.
Fishers, IN
I got my outlets changed by Peterman Brothers and they did an amazing job. I totally recommend them. Very respectful and attentive crew.
Mark K.
Indianapolis, IN
We had a recent plumbing inspection by ****. He was very friendly, respectful, and knowledgeable. His customer service skills are wonderful! We would love to have him return for future visits. Cant say enough positive things about this experience!
Gwyndyn S.
Indianapolis, IN
I was grateful to be able to call on a Sunday and have a tech here first thing Monday morning. **** was very polite and explained everything in detail.
Marcia Frazier
Greenwood, IN
Polite, efficient, did the job in a timely manner.
Jennifer Ramos
Greenwood, IN
My mom lives in Muncie and I live in CA… So the 1st place I found tried to overcharge us… so we called Peterman Brothers, They sent Kaleb out the next day… he was quick, efficient, friendly… and they charged us less than half of what the other place wanted. Thanks for caring to keep pricing reasonable and service to the maximum.
Chris Shinkle
Greenwood, IN
Made an appointment for my ac, called and said they were on the way, 20 minutes later I received a voicemail saying they couldn’t make it that( it was to cold) . They are running a special buy a ac and get the furnace free, huge loss for peterman ! I’ll call a competitor
Kevin D.
Indianapolis, IN
The technician that came to my house for the repair was friendly and knowledgeable. We first went over my electrical system and moved on to the specific problem. There were options to the repair, and he informed me of the pluses and minuses of each. I chose the one that took less time and material, but still confident that it was a good fix. After the repair the circuit was tested and everything was back to operation. If I need electrical services in the future, I will call Peterman and request ******.
Teresa T.
Indianapolis, IN
I was very pleased with the service I received from both of your employees who were at my home today - one for the *** inspection and the other for the plumbing inspection.They were both very knowledgeable, informative, nice and professional. My experience has always been the same every time someone from Peterman Brothers come to my home.
Carmen S.
Indianapolis, IN
I made an appointment on 08/16 for 08/17, the 4 hour window promised. I received a text and email reminder so I could be available. I did not hear from the company until after the window of time passed and no updates were given during the 8-12 pm window that was reserved.
Amy P.
Columbus, IN
I was hesitant to work with Peterman because I generally think any company with that much advertising is ripping you off. However, we have had nothing but good experiences with this company and their professionals. They are not the cheapest option but they are fast, communicative, straight forward and really take care of the customer service. For example, both times we used them this year they handled contacting the parts company to get the parts sent under warranty. Other companies told me to call the parts company. A small thing but makes life easier when I already have problems on my hands like ice cold showers or no AC! You do pay more but the service is worth it in my opinion. I don't feel ripped off and I trust them!
Sarah Charles Davis
Greenwood, IN
My technician, Max was great. We discussed the options on fixing my heat pump and future options also. Never did I feel pressured to do more than what I could afford. He was easy to talk to and he listened to what I was saying. Max was knowledgable and knows the business. I'll be using Peterman from now on.
Nidhi P.
Indianapolis, IN
Services Done: Water softener installation, air duct cleaning
Peterman Brothers is a great. Their customer service is stellar and they are open 24/7 in case of any immediate needs. When we called them, they were very diligent and were able to send someone out to our house within 1-2 days.
When they came to our house, they texted us a picture of the person coming and their name; this was a nice touch and made me feel safe! I also noticed that they always wore shoes covers when coming inside the house. Upon inspecting our home and figuring out our water softener situation, they were very helpful in giving us knowledge about the situation itself in detail.
Due to the way our house was built, they ended up having to install plumbing pipes and a main water shut off valve, along with the water softener. When they were finished, they also left us with salt in our water softener as well to get us started.
Overall great service and business! I enjoy how patient they were with all my questions and concerns. They did a good job explaining the process to me in detail and got the job done. Great experience!
John P.
Indianapolis, IN
We have used Petermann Brothers for a number of years. They always give great service, and have very friendly servicemen. We had them come to clear a clog in our drain, and also to replace our garbage disposal. The person who came to do the work was very friendly, respected our home, and was great with our dog. The price for any of this kind of work is always very high, but theirs doesn't seem as bad as many. I am happy with the work that they did, for the price that they charged. And it's always nice that when they come to do the work
we request, whether it be plumbing or working on our air conditioner or furnace, which we also had them replace a few years ago, they are always friendly, get the job done quickly, and get out of our way.
Jennifer Sylvester
Greenwood, IN
I had a great experience today with Brandyn. I expressed my concern based on reviews on Facebook and that I was worried I would experience predatory practices or have someone who didn't want to do their job right. This was absolutely not the case. He checked everything and explained everything he was doing. showed me what he found and explained how he tested it. I was involved in the whole process and he answered every question and was very empathetic to our situation. I never felt pressured or uncomfortable. He got everything taken care of same day! I'm very happy he offered me the monthly membership that saves me the 85$ fee on a maintenance check up for my furnace and air conditioner. I even saved money today by getting it! Thank you Peterman Brothers! Please let Brandyn know he is much appreciated and I will deal with him only for my HVAC needs. Definitely recommend!!!!
Gerald C.
Indianapolis, IN
Super professional service from Aaron who took care of my Geothermal issue. He dug in and found the real problems instead of trying to sell me a new unit which another repair company was trying to do. Saved me a ton of money. Signed up for their maintenance plan. Highly recommended.
Sher B.
Indianapolis, IN
As a former house manager for over 30 years, I have higher-than-normal experience with vendors and service personnel and because I work in high end homes, I expect excellent consumer service. Often in my job, I am called to choose the provider and set up services. In this case, the homeowner arranged service and I was present to greet the provider and get them situated. As it turns out, the hot water heater was a goner. Leaking and corrosion at the bottom told me what I already knew. The serviceperson, was amazing. He came with shoe covers ready and was polite, friendly and explained things thoroughly so I could present the information to the homeowner over the phone. The homeowner chose to replace with a tankless system and we scheduled for the next day. The following day, Josh T, Brandon C, Mike W and Daniel T arrived for the big production. This was a challenging job. They covered the carpeting and were respectful of the property and finishes. After realizing the 75 gallon tanks from a basement area would not fit through the door on a dolly, they called the boss who promptly showed up and helped lift them over the trim work and get them out without one scratch to the home. Not an easy job! The crew was there all day and left shortly after 5. Brandon stayed behind to walk through the new equipment maintenance and instructions and ensure everything was satisfactory before having me sign off. I recommend Peterman Brothers for any of your HVAC, electrical or plumbing needs and will recommend them to future clients and colleagues.
Paul E.
Indianapolis, IN
Efficient, friendly service. I don't like the "all day" system of appointment booking but it's hard to find the time window system any more. Everything is explained, with photos as evidence, and an invoice generated for estimated repairs. Note that customer-supplied parts (e.g. filters for furnace and humidifier) will cost significantly less, as Peterman will add a hefty markup.
Rob F.
Indianapolis, IN
Easy to schedule. Nice auto reminders. Even asked if we wanted service earlier. We were first appointment. Joshua arrived on time. He explained what he was doing and provided tips. Everything was completed quickly and efficiently.
Lisa H.
Indianapolis, IN
Thank you for a great job! Job was completed in a timely manner.
George; Jr. E
Indianapolis, IN
The technician that came out to do the job was friendly, and completed the task of inspecting the ** system. THANK you.
Gary J.
Indianapolis, IN
Came to the house. Didn't fix nothing. At the house start to finish 10 to 15 min. Wanted to sale me a new unit. Charged 85.00. What's this world coming to.
Drew U.
Indianapolis, IN
The installation crew didn't check to make sure they had connected power correctly. The furnace went out less than 30 minutes after it was installed, and that is when Peterman got extremely problematic - not wanting to send people out for multiple days, initially saying that nobody could come out for 4 days. Once they agreed to send someone the second day (after arguing with me for 45+ minutes) they then cancelled without telling me, and acted confused when I called and was upset that nobody showed up to the appointment.
My youngest son woke me up worried about how cold his bedroom got, and there was nothing I could do except give him extra blankets, because Peterman brothers couldn't be bothered to fix their mistake in a reasonable time frame.
Deb L.
Indianapolis, IN
Peterman ***** Is a great company. Im always impressed by the technicians they send to my home, whether for scheduled maintenance or a repair, theyre neat and professional. They explain what theyre doing, suggest options, but are never pushy. I would easily recommend this company to everyone.
Gayle Mara
Greenwood, IN
Clay was friendly and professional. He took care of our clogged drain quickly! Highly recommend Peterman Brothers!
